This episode is about three approaches to delegating work within your business. No business can grow unless the founder is able to delegate work to a wider team of people. It's essential that tasks are properly delegated and that the business owner doesn't abdicate responsibility. However, there are three very different ways to delegate:

• The Operations Manual Approach is where detailed standards and procedures are defined for how all tasks are to be undertaken. Work is typically undertaken by relatively inexperienced employees, who learn to follow detailed specifications.
• The Results Only Work Environment is where employees are given clear targets or results to meet and it is up to them how they do so. They create their own work procedures and have maximum freedom on issues like whether to work at home.
• The Outsourcing Approach is where work is delegated to independent contractors or virtual assistants. Fixed costs are kept low by avoiding hiring employees as much as possible. Work is typically outsourced on a specific fee-for-project basis.

The episode explores the advantages and disadvantages of each of these approaches.

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